Free delivery starting 75 € in France and 100 € in the EU.
Free delivery starting 75 € in France and 100 € in the EU.

Frequently asked questions

You can find our products on our e-shop, and in our 2 boutiques in Paris: 30 rue Saint Roch in the 1st Arrondissement, and 76 rue de Seine in the 6th Arrondissement. We are also available in numerous points of sale in France, Europe, and the USA. To get the details of the closest retailers, you can contact us by email: [email protected].
For each order of products placed on our site, we offer 2 samples that you can choose. If you wish to test our products, all our samples are available for sale. You can also access a discovery offer of 6 samples that you can choose and in this case, the shipping costs in France and Europe are free. Please note that the sending of samples may generate shipping costs depending on the country of delivery. Any sale of samples is final, and no returns or refunds will be accepted for these products. They are also not subject to the money-back guarantee.
Do not hesitate to write to us at: [email protected]
Perfumes are designed according to an olfactory pyramid. When you spray a perfume, the first notes you perceive are called top notes. They are often quite fresh and evaporate quite quickly, within a few minutes. As they dissipate, they give way to the heart notes that will remain present for a few hours. Finally, the scent you perceive at the end of the day is represented by the base notes, less volatile such as woods, amber, or vanilla. The base notes determine the fragrance's trail.
All our products are designed and manufactured in France. The Perfume concentrates used in the manufacturing of perfumes and eau de toilettes are made in Grasse in the Southeast of France.
Yes, our perfumes contain beet alcohol, water, and scented concentrates. Our perfumes do not contain dyes, preservatives, or any animal-derived materials.
No, we do not test any of our products on animals. Animal testing is furthermore banned in the European Union and has recently become non-mandatory in China. Given our commitment to respecting the planet, we categorically refuse these tests and prefer not to open our products to a market that would impose them on us.
Our advice for longer-lasting scent is to apply it to the warm parts of your body. This can be the neck, the hollow behind the ear, the wrists. You can also spray a cloud in front of you and immediately walk into this cloud, which will allow your clothes to be imbued and mark your olfactory signature. Have you ever tried the Mix&Match that Comptoir Sud Pacifique has advised to practice since its creation?
Perfumery professionals all agree: a fragrance does not really have a date after which it can no longer be used. To guarantee a unique olfactory experience, some perfume houses choose to include a preservation date on the packaging.
A perfume is a mixture of several ingredients that continue to macerate over time, so a perfume can change color and become darker or redder, for example! These are natural oxidation phenomena that change the appearance but do not alter the smell of the fragrance.
Perfumers have a palette of raw materials among which there are natural ingredients, but also some synthetics like Musks because today all animal-derived raw materials are banned. Each ingredient is carefully examined to meet the strictest health and safety standards.
Payment is completely secure on the Comptoir Sud Pacifique site thanks to our partnership with Payplug, a French payment solution that uses the 3D Secure System to combat payment fraud. We pay a lot of attention to the processing of personal data, and the information goes directly and only to our banking institution. Moreover, when you pay, the information you communicate is encrypted and will never circulate in clear text on the Internet. On our site, the transaction is fully secure.
Your credit card is charged at the time of order validation. Following the payment, you will receive an email confirmation of your order indicating the amount charged to your payment method.
We are sorry to hear that! If your payment is refused, your order is not confirmed. We invite you to contact your bank for more information as it's possible that the 3D Secure system is not activated for your card. Nevertheless, we are available to help you by email at [email protected] or by phone at the following number: +33 (0)1 44 86 07 81.
When we offer a discount code, you can use it during the validation of your order by adding your discount code in the tab provided for this purpose in your cart or on the payment page. Do not hesitate to contact us if you encounter any problem with your discount code by writing to us at [email protected].
You can change your delivery address directly when placing your order. Indeed, you will always be asked to confirm your delivery address when ordering.
After the validation and payment of your order, you will receive an email confirmation of your order registration. If you do not see this email, it happens that some confirmation emails are delayed or filtered to avoid spam. In this case, send us a message at [email protected] to check the proper processing of your order.
We are committed to doing our best for you and the planet! In this process, we have chosen not to send paper invoices in our packages. However, you can obtain an invoice for your order by contacting us by email at [email protected].
We understand that this can happen. Send us an email as soon as possible at [email protected]. We will do our best to cancel it before shipment. Order cancellation can only occur before shipment. If the order has already been shipped, a return process will need to be initiated.
If you have any other questions, feel free to contact us and our team will respond to you quickly !


2 samples offered for any order equal to or greater than €29


Free shipping starting from €75 (France mainland)

Online Boutique

Our online exclusives


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Our shops

30 rue Saint-Roch, 75001 PARIS

76 rue de Seine, 75006 PARIS


34 place du Marché Saint-Honoré, 75001 PARIS

Contact us

+33 (0)1 44 86 07 81

[email protected]

© 2023 Comptoir Sud Pacifique